Run

Software Operations as a ServiceWe don't stop when your software goes live. We help keep it running.

We take over the day-to-day running of your production systems: deployments, monitoring, backups, incident response, performance, and cloud costs. You pay a flat monthly fee per system, we watch it 24/7, and your plan sets the response times.

Hand over operations See how it works

What's included

The daily work of keeping production healthy, handled for you.

Deployments

Automated release pipelines with canary and blue-green releases, so updates go out without downtime.

Monitoring

Metrics, logs, and traces across servers, databases, and code, watched around the clock with Prometheus, Grafana, and distributed tracing.

Incident response

Alerts sorted automatically, causes tracked down, and a named engineer on it within the response time in your plan.

Patching

Operating system, runtime, and dependency updates, urgent security fixes included, applied without downtime.

Backups and recovery

Continuous database snapshots, point-in-time recovery, and failover runbooks that we test.

Infrastructure as code

Your AWS, Google Cloud, or Azure setup written in Terraform, so every change is reviewed and repeatable.

Scaling

Compute and queues that grow for traffic spikes and shrink again when things are quiet.

Performance

Regular checks for slow queries, caching gaps, memory leaks, and connection limits.

Cloud cost control

Regular reviews of your cloud bill to right-size servers and switch off resources nobody uses.

Who does what

Software takes the routine, rules-based work. Anything that needs experience stays with a senior engineer.

Handled by software

Watching metrics and logs, and sorting alerts
Applying routine patches in a test environment first
Drafting incident timelines and reports
Flagging cloud resources you're paying for but not using

Owned by our engineers

Deciding what counts as an incident, and fixing the cause
Approving every change to production
Capacity and architecture decisions
Regular reviews with you on what changed and what's next

How we run your systems

Four practices we apply to every system we operate.

Instrument

Before production traffic arrives, every service reports latency, traffic, errors, and load, with structured logs.
Automate

Manual jobs become scripts: restarts on failed health checks, scaling triggers, and release gates.
Protect

Security monitoring, regular secret rotation, encrypted backups, and DDoS protection at the edge.
Improve

Regular reviews to cut cloud spend, speed up responses, and plan for the capacity you'll need next.

How you pay

Flat monthly plan

One monthly fee per system, on an Essential, Business, or Critical plan. Every plan is monitored 24/7, and the plans differ in response times and how many tasks are included each month. If we miss a response time, you get a credit.

See how pricing works